Workplace Modernisation: How IT Can Help Elevate the Employee Experience

With Windows 10 End of Support fast approaching, the conversation isn't just about timelines; it's about shaping how employees

• work,
• collaborate, and
• deliver results.

Many organisations still rely on legacy systems that slow down productivity, frustrate employees, and expose the business to unnecessary risks.

IT leaders have a unique opportunity to do more than replace outdated systems. A modern IT approach built on Windows 11 and cloud-enabled solutions can enhance security, reduce costs, streamline workflows, and elevate the employee experience, driving real business outcomes.

The Real Cost of Sticking with Legacy IT

It's tempting to delay IT upgrades. Budgets are tight, systems still "work," and change can feel disruptive. But running Windows 10 past its End of Support date comes with hidden costs that quietly drain resources and increase risk.

According to the government's annual cyber threat report, the average self-reported cost of cybercrime for small businesses has risen 8% to $50,000 per year.

Security vulnerabilities, compliance issues, and rising operational expenses mean legacy IT often costs more than it saves.  

The Strategic Opportunity – Modernising the Environment

Moving to Windows 11 and modern devices isn't just about avoiding risks; it's an opportunity to enhance security, improve performance, and deliver a better employee experience. IT partners can leverage this transition to introduce cloud-enabled solutions, streamline operations, and future-proof their clients' environments.

• The bottom line is that doing nothing isn't a neutral choice; it's a risky one. Modernising your environment not only mitigates those risks but also unlocks new opportunities to transform the way your organisation works.

1. The Device: Copilot+ PCs

Partners are increasingly focused on how modern devices can enhance the overall workplace experience. Interest is growing around AI-powered productivity, particularly with the emergence of Copilot+ PCs.

These next-generation devices are designed to transform the way we work, offering high performance, all-day battery life, and built-in layers of hardware-based protection.

With AI features running directly on the neural processing unit, users can boost productivity by up to 70%, all while keeping sensitive data secure on-device.

For many businesses, this makes the move to Windows 11 and Copilot+ PCs not just a necessary upgrade but a strategic investment in productivity and security.

Explore our extensive range of Windows 11 Pro devices, competitive pricing, and tailored solutions. 

2. Running a Cost-Effective Windows 11 Device Refresh: Smarter Management with TeamViewer DEX

Once you've committed to Windows 11 and a modern IT environment, the question becomes how to manage devices in a way that's cost-effective, sustainable, and user-focused. Traditional refresh cycles often follow arbitrary timelines, driving unnecessary spend and wasted resources.

TeamViewer DEX changes this approach. Instead of reacting to failures, IT teams can monitor device health in real-time, automate fixes before they escalate, and use AI-driven insights to optimise refresh decisions.

The result: lower costs, reduced downtime, and happier employees – changing the narrative from SLAs to uptime.

Beyond device refresh, DEX enables proactive IT operations with real-time diagnostics and over 3,000 pre-built automations via TeamViewer Exchange. These automations tackle everything from blue screens to compliance gaps before they impact users, helping shift IT from firefighting to continuous improvement.

For fast adoption, DEX Essentials offers pre-configured workflows that deliver value, with customers averaging 650 automations each and over 3 billion executions last year.

The methodology is simple: observe, remediate, automate, and measure, shifting IT from reactive firefighting to proactive improvement while directly enhancing employee productivity and satisfaction.

A standout use case is device lifecycle management. DEX integrates warranty data, monitors device health, tracks carbon savings, and supports software reclaim, ensuring employees get the right device at the right time while controlling costs. With TeamViewer Intelligence, partners gain AI-powered recommendations, co-pilot integration, and advanced analytics to continuously improve the user experience.

In short, TeamViewer DEX turns device management into a strategic enabler, delivering secure, efficient, and employee-centric workplaces.

TeamViewer DEX help MSPs, VARs, and SIs shift from reactive support to proactive uptime management.

3. The New Era of Digital Workflows: Reshaping the Modern Workplace with Nitro PDF and Nitro Sign

Over time, a new challenge has emerged: digital complexity, which slows workflows, makes once-simple tasks more complicated, increases costs, and reduces productivity. In fact, 76% of CIOs report that IT complexity is making digital performance harder to manage.

Closing the PDF Productivity Gap

Most PDF and e-signing tools are expensive, lack analytics, and aren't scalable, leaving employees to turn to free, unapproved software, which creates shadow IT and introduces security and compliance risks. The fastest way to lose top talent is to put them in a role where they could excel but don't provide the tools they need to succeed.

Forward-thinking IT leaders are bridging this gap by including practical PDF productivity and e-signing solutions like Nitro PDF and Nitro Sign in the standard toolkit. These solutions streamline workflows, improve employee experience, and support digital transformation, automation, and analytics initiatives.

The message is clear: equipping employees with the right document tools isn't optional, it's essential for a modern, productive workplace.

Nitro PDF

Nitro PDF is a flagship solution for creating, editing, converting, and managing PDFs efficiently. Its familiar Microsoft-style interface and integrations with Outlook, Word, SharePoint, and iManage make everyday tasks effortless. Optional AI features summarise documents, extract data, and create forms, all at roughly half the cost of alternatives.

Nitro Sign digitises approvals and accelerates signature workflows. Built for scale, simplicity, and seamless integration, it allows employees to send, sign, and manage legally binding documents from any device, anywhere, generally at 40% less cost than the alternatives.

Now, Nitro doesn't stop at PDFs and e-signatures. Their full suite of tools is designed to enhance the workflow end-to-end:

• Nitro Workspace: A centralised cloud hub for all tools and installers.
• Nitro Admin Portal: Simplified licensing management and support.
• Nitro Analytics: Real-time insights on adoption, ROI, and sustainability goals.
• Nitro AI: Intelligent automation for document summaries and automatic form detection

Change Management ensures success from day one with onboarding, role-based training, and ongoing support, all at no extra cost. By driving adoption and productivity, Nitro delivers what partners and their customers want: better experience, automation, AI, analytics, and security at a fraction of competitor costs, freeing budgets for other projects.

Nitro creates a complete, connected productivity ecosystem, built for modern work, boosting efficiency, collaboration, and employee satisfaction.

Key Takeaways

Align device refreshes and workflow solutions with your organisation's long-term workplace strategies to reduce IT workloads, boost productivity, and deliver a secure, seamless employee experience.

Tools like TeamViewer DEX, Nitro, and modern hardware work together to help businesses achieve these outcomes for their teams and customers.

How can we help?

• Windows 11 Transition Enablement: Book a free session with our experts for tailored guidance to ensure a smooth upgrade.
• Marketing Support: Access ready-to-use, white-labelled campaigns to drive awareness and customer engagement.
• Customer Events: Tap into available funding to host webinars or in-person events, showcasing Windows 10 End of Support and creating urgency to act.
• Configuration & Buyback: Simplify deployment and device refresh with our end-to-end Configuration Services and Buyback Program.

For support with your Windows 11 transition, including enablement, configuration services, and buyback options, contact the Synnex Cloud team 📩 cloud@au.synnex-grp.com

Incentives and Programs

1. Spend to Ascend Program: Make eligible purchases of Intel-powered devices with Windows 11 Pro, earn points, and you could snag a share of $50,000 in gift cards.
2. Nitro Double NFR: 10 NFRs to test, utilise and get benefits of it, really know the product, make it easier to sell to your customers.
3. TeamViewer 30-day free trial and early bird discount.

Q & A

Q: What if my client can't transition their entire device fleet to Windows 11 before October 14?

A: Microsoft offers an Extended Security Update (ESU) program for Windows 10, providing critical security fixes for up to three years. This serves as a bridge for businesses needing extra time to complete their migration. For more details on ESUs or other end-of-support options, contact your VDN or account manager to discuss next steps.

Q: Is it easy to transition from alternatives to Nitro?

A: Yes. Nitro's change management handles the heavy lifting, including pre-consultations to understand use cases, and even pilot programs to ensure departments are comfortable before full rollout. This ensures a smooth, confident transition. The best part is that the handoff is free.

Q: For Dex, what are the top integrations?

A: The top three are Microsoft Intune, ITSM platforms like ServiceNow, and chatbots/service desk automation. Dex also supports multiple other integrations through its open API, allowing connections with tools like Power BI for advanced reporting and analytics.