What’s new at Synnex?

13 April, 2021

In 2016, Synnex launched an enterprise-grade cloud marketplace with a 5-year roadmap to help partners generate new revenue streams in the cloud. We invested in integration costs and have continually enhanced our Cloud API with new functionalities.

In the next few years, we will continue to maintain our pace of innovation with more MSP tools, partner enablement, and revenue recurring services. We are expanding on a regular basis to add more vendor solutions into our channel and cloud offerings so our partners can open up a multitude of conversations with their end customers.

#1. Technology-as-a-Service (TaaS) 2

The increase in customer expectations and experiences sees technology continue to disrupt business and service models. A recent study reports that 60% of Australian businesses have accelerated their digital transformation goals by at least five years.

As-a-Service is not new and has been around a long time.

For channel partners, the real advantage of moving to TaaS is the ability to take solutions and embed through their ecosystems, add features and automatically update users to the latest version, capture recurring revenue, increase flexibility and scalability.

For their customers, TaaS allows them to access technology on-demand at a low cost of entry and scale up or down if their needs change.

With Synnex TaaS, partners can leverage the full extent of the cloud to build flexible recurring revenue for their business and provide simplicity to their customers with a single monthly payment covering their infrastructure, software, support, and services. Synnex TaaS 2 gives partners different options of financial providers they wish to partner with.

Partner benefits of Synnex TaaS:

✔️ No restrictions on the percentage balance
✔️ Receive 1%* rebate on the value of the approved finance
✔️ Finance for your own business
✔️ Build recurring revenue protection from your support and services
✔️ No balloon payments. One dollar buyback fee at the end of the finance period
✔️ Unlock the remaining value of redundant equipment with equipment buyback services

*% may vary

Start your TaaS journey today or reach out to our Cloud team at 📧 team@synnexcloud.com.au to see how you can structure a TaaS contract.

#2. ConnectWise Integration

Synnex B2B portal now offers ConnectWise integration for Microsoft CSP.  Once successfully integrated, partners can take advantage of the features that improve the operational process of managing their CSP customers.

Features of Synnex ConnectWise:

✔ Agreement mapping
✔ Quantity synchronisation
✔ Audit reporting

Connect with our CSP team at 📧  csp@au.synnex-grp.com or visit our cloud portal to set up today.

#3. Track and Trace

Stepping up our logistics processes, all Synnex partners can now check the progress of their deliveries when they deliver with Synnex trucks or couriers. Our online tracking system will give partners the confidence and peace of mind that they have the most up-to-date information.

What partners can track:

☑ When your order was received
☑ Pick and pack details
☑ Dispatch and delivery status
☑ Proof Of Delivery (POD) (Synnex trucks only)

To start tracking your deliveries, log in to your Synnex account.

POD for couriers will be available in phase two.

#4. Channel Talk podcast

We’re excited to be bring to our channel partners, a new IT-centric podcast, Channel Talk. Channel Talk features easy-to-listen-to episodes with a variety of industry experts and specialists focussed on IT topics like business trends, the cloud, the managed-services-provider (MSP) market, digital transformation, channel solutions, collaboration, security, and much more!

As the local IT landscape continues to evolve, this podcast gives you a unique perspective on technology to help you stay on top of trends that keep your business relevant.

Our first episode features James Henderson and Kuo Yoong talking about the profitability of Google Workspace and how Synnex can help partners maximise their potential.

Feel free to reach out if you have any questions about any podcasts or would like us to cover any particular topics.

#5. New partnerships

Google Workspace and Google Workspace for Education

The Google Chromebook market share has reached an all-time high, labeled the best performing PC product in Q3, 2020. 11.2M Google Chromebooks were shipped worldwide in 2020 with shipment quadrupling in the last 12 months,  reaching a 112% YOY volume growth according to Canalys. Every month, over 2.6 billion people use Google apps.

On 8 December 2020, Synnex became the first solutions aggregator to partner with Google Workspace in the Australian channel. Three months later, we added Google Workspace for Education to our Google solutions ecosystem.

How does it work for partners?

The power of Google Workspace is its profitability in selling in the form of an ecosystem solution. You can combine Google Chrome devices, Chrome management licenses, and SaaS cloud offerings all-in-one to create the most desired outcome for each of your customers AND build a recurring revenue stream.

Why partner with Synnex?

Synnex has built out a comprehensive onboarding and enablement plan with Google features spanning operations, technical and integration as well as Synnex scaled offerings:

  • Technology-as-a-service program (TaaS): A powerful finance program that enables partners to wrap up any solution deal into a recurring model.
  • Telemarketing services: Synnex specialists who are certified experts in Google and integrated complementary solutions and are available to work with partners to help contact end customers and grow a pipeline of opportunities.
  • Bundled ISV cloud solutions: Provide your customers with a full suite of integrated complementary cloud solutions

Reach out to our Cloud team for more information.


In March, we teamed up with d365. Group to help our partners simplify the process of building a Microsoft Dynamics 365 practice. With d365, partners can access a comprehensive service without the investment cost of building all the required expertise in-house.

“Microsoft Dynamics 365 and Power Platform is an untapped revenue stream – by expanding your Dynamics 365 ecosystem, you have more resources, more capabilities, translating to more customer projects and more Dynamics 365 sales.” David Blumentals, d365.Group CEO.

d365.Group provides scoping, implementation services, training, and ongoing support for Dynamics 365 solutions and Microsoft Power Platform.

To learn more about how we can help identify and convert new Dynamics 365 opportunities, improve productivity and business value, register here.


Parallels is a global trailblazer in cross-platform solutions that allow partners to leverage the best technology whether it be Windows, Chrome OS, macOS, iOS, Linux, or Android.

What this means is, for partners who focus on productivity solutions in different eco-systems, they can now cross-sell and upsell, allowing them to add greater value to their business.

Partners can provision and manage all Parallels products:

✔️ Parallels® Desktop for Chromebook Enterprise – enabling organisations to deliver full featured Windows applications to high-end Chromebook devices.
✔️ Parallels® Desktop for Mac – the easiest, fastest, and most powerful solution for running Windows on Mac without rebooting.
✔️ Parallels® Remote Application Server (Parallels RAS) – an all-in-one remote application delivery and VDI solution, providing access from any device.

Find out how you can optimise your teams and business for remote work success.

In the last 12 months, we’ve seen many of our partners reprioritising their strategic IT roadmaps in pursuit of new business models and new revenue streams, driven by changes in customer expectations. Being receptive to the changing nature of technology and its impact on our partners is important to us. That’s why we have already deployed 24 months’ worth of developmental projects across various business areas to support our partners to expand their scope of opportunities.