Help customers navigate through the cloud sphere

4 August, 2020

Key facts

  • Customer habits have transformed as they become more digitally conscious.

  • More than half of all consumers now expect a customer service response within one hour, according to Edelman Digital.

  • Two-thirds of the CEO’s of global 2,000 companies will shift their focus from traditional, offline strategies to more modern digital strategies to improve the customer experience by the end of 2020 (IDG).

What began as an abrupt and seemingly temporary set of circumstances following the COVID-19 pandemic announcement has resulted in a new normal marked by remote work and learning. 

This has impacted the way businesses collaborate and engage prospects and customers.

Change is being driven by the customer

With the shift in customer expectations towards more expert based, relevant content available anytime, anywhere and in the format and on the device of their choosing, it’s a customer’s journey that dictates your business strategy.

The cloud market has remained resilient over the last few months because it’s helping organisations weather operational and financial challenges brought on by the crisis, according to CRN.

They reported that the cloud market is proving itself immune to COVID-19, based on an analysis by Synergy Research. “If anything, the pandemic has helped to highlight some of the main benefits of public cloud,” said John Dinsdale, Synergy Chief Analyst.

The main benefits include: 

  • flexibility
  • adaptability
  • speed
  • variable costs
  • enabling new ways of doing business 
  • avoiding onsite IT operations

According to IDC, two-thirds of the CEO’s of global 2,000 companies will shift their focus from traditional, offline strategies to more modern digital strategies to improve the customer experience by the end of 2020.

Now is the best opportunity to evaluate your customer journey and have real examples to back up an evidence-based sales approach for your businesses now and into the future.

To reach and facilitate new conversations remotely and take advantage of the success of the cloud business right now, we’re actively creating business focused and best practice webinars available on demand.

Webinar: Printix and CloudM 

18 May, 2020 

56 minutes 

Choosing the right cloud solutions to keep your customers productive is vital during unprecedented times. Listen to Printix and CloudM who both showcase how easy it is to set up the right environment for any situation. 

  • Printix explain the concepts of cloud based printing and how this can help to manage and print efficiently
  • CloudM delve into how to manage data compliance and governance from one place through the management of cloud based domains like O365 + GSuite

Listen now. 

Our reseller partners are eligible for a free NFR trial, sign up.

Webinar: HCI path to hybrid cloud

26 June, 2020 

1 hour

Digital transformation is an imperative for enterprises of all sizes, but the ability to quickly adapt to change and speed time to market can be impacted by ageing, traditional IT infrastructure. Listen to how the Lenovo Data Center Group can assist you with your HCI path to hybrid cloud offering to your customers.

Listen now.

Webinar: Avast secure web gateway 

21 July, 2020

45 minutes

Employees continuously expose businesses to unprotected web traffic and security risks. Learn how to prevent web threats from entering or leaving your network and increase your network protection and performance with advanced unified protection. 

The Avast secure web gateway solution is a flexible solution that can align with a variety of partner’s MSP strategy, model and needs. 

Listen to an IT managed services specialist with a great level of knowledge and experience in a wide variety of IT environments in different market sectors, Avast Sales Engineer, Paul Fenwick. 

Learn how you can protect your business. 

Were you quick to respond to customers during the wake of the pandemic with impact assessments and ensuring customers understood your support? 

Majority of your customers may not have been prepared for this crisis, so getting them into shape will more than likely come in handy down the road too. 

It’s about taking advantage of a great learning example to help your customers understand the value of modern cloud IT infrastructure.

Customers will know that you’re there for them, providing value during critical times.

Upcoming webinars:

Sine: safely return to work with a contactless, contact tracing sign in solutions

Tuesday 11 August, 2020 11:00AM-12:00PM AEST


CloudM: migrate, automate, administrate and integrate

Wednesday 19 August 2020, 9:00AM-10:00AM AEST


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